If for any reason you are unhappy with your purchase you can return it to Wear and Resist in its original condition, in the original gift box and packaging within 14 days of purchase for a full refund, minus the cost of postage. If your order qualified for free postage because of the returned item I will deduct the cost of postage (£2.95).
For reasons of hygiene I am afraid I cannot refund earrings, unless they were damaged or the wrong earrings were sent. And I cannot refund bespoke designs or sales or seconds items.
Returned items must be unmarked and unworn. I check every return myself and I can tell immediately if it has been worn!
If fraudulent activity is suspected, Wear and Resist reserves the right to withhold refunds and block your account (and any associated accounts) from placing orders in future.
Please return to:
Sarah Day
Apsley Barn
The Green
Kingston Blount
OXON, OX39 4SE
or email sarah@wearandresist.com if you have any questions.
Postage costs will need to be covered by you unless there is a mistake with the order or the item arrived damaged. In this case please get in touch and I will send you a return label.
PLEASE make sure to include your order number and name with the returned item so I know who to refund! You will get an email to let you know when I've refunded you.
For queries regarding damaged or broken jewellery please see the Repairs page.