I aim to send out all orders within two days of receiving them. Special orders and bespoke designs can take up to a week longer, and with such a big range of products, some designs are made to order so can't be sent next day. Please allow two days from ordering to posting even if you choose Tracked 24 or Special Delivery. If you are using Tracked 24 please let me know if there is a safe space you would like your parcel left. You can do this in the gift message space at check out. 
I get proof of postage and cannot be held responsible for parcels that have been delivered to your address, but that you haven't received. Please check with your local post office and neighbours and any safe spaces before contacting me, as 98% of the time they are found!